The Fire Magic® Electric Grill is designed to deliver speedy, immaculate, and uncomplicated grilling, making it an excellent choice for outdoor spaces with a restricted room or locations where gas fuel is not an option. This electric grill is perfect for cooking up tasty burgers, hot dogs, vegetables, and other foods, and it offers the added convenience of easy cleanup. Plus, its compact size and electric power source make it a great option for balconies, decks, and other areas where traditional gas or charcoal grills may not be practical or allowed.
Electric Table Top Grill E251t-1Z1E:
Electric Built-In Grill E251i-1Z1E:
Electric Patio Post Mount Grill E251s-1Z1E-P6:
THE FIRE MAGIC DIFFERENCE
When you choose Fire Magic you are purchasing the finest grill available, backed by the industry’s best and longest warranty – and the most dedicated, customer focused people in the business. Our grills are an investment that pays dividends for years and years. They’re engineered and built to perform for a lifetime. So the pride and joy of owning your Fire Magic Grill will last you a lifetime.
A HERITAGE OF UNMATCHED DURABILITY, PERFORMANCE, AND VERSATILITY
Fire Magic Grills are made by people who demand the best, for people who demand the best. Each and every Fire Magic product is made with passion and care by highly skilled craftsmen. Outdoor grilling equipment is all we’ve ever made.
Our grills are constructed of the highest quality, heavy gauge, and appliance grade stainless steel. With unsurpassed attention to the most precise detail in design and construction, Fire Magic Grills are the most elegant, and the most durable barbecues available. They easily perform at the highest temperatures for the longest time of any outdoor barbecue grill. Unmatched performance and cooking versatility are yours when you own a Fire Magic Grill. Fire Magic’s superior technology and construction has set the standard for more than 75 years, and that’s still true today.
PROUDLY CRAFTED IN THE USA WITH THESE OUTSTANDING FEATURES:
Cast stainless steel burners, Choice stainless steel u-shaped burners, Fire Magic Diamond Sear and rod stainless steel cooking grids and stainless steel housing are under warranty for as long as you own your grill.
Fifteen Year Warranty
Brass valves, inner liners, manifold assemblies, porcelain (including ovens and barbecue faces) and backburner assemblies (except ignition systems) are under warranty for fifteen (15) years.
Ten Year Warranty
Built- In Pizza Oven, built-in and portable griddles (except ignition systems), electric grills, including stainless steel cooking grids and electric grill stainless steel housing are under warranty for ten (10) years(except ignition systems).
Five Year Warranty
Flavor grids, infrared burners in the grill, charcoal stainless steel grills (except for the charcoal pan, charcoal grid, wood pellet screen, thermometer and ash tray which are under warranty for one year) are under warranty for five (5) years.
Three Year Warranty
Fire Magic side burners and all other Fire Magic components (except ignition systems and electrical parts) are under warranty for three (3) years.
One Year Warranty
Fire Magic ignition systems (excluding batteries), electrical components (including lights and thermometer) and grill accessories are under warranty for one (1) year.
To initiate the return process, customers must file an RMA within 60 days of the purchase. The RMA form must be filled out in its entirety and accompanied by pictures of the item(s) being returned. After the RMA form is submitted, our customer service team will begin the return process.
Could you explain the process of obtaining an RMA (Return Merchandise Authorization)?
Return authorizations must first be approved. Eligible items for return must be in their original packaging and in a new, re-sellable condition.
Is there a re-stocking fee?
Yes. If eligible for a return, a 20% re-stocking fee will apply.
What if an RMA is issued by the manufacturer for a warranty?
Some manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.
If I refused damage product, will I need an RMA?
No. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.
Is an RMA the same as a credit?
No. An RMA is simply documenting and approving the return of merchandise. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.
Can I return obsolete or special-order items?
No. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.
What happens if I get an approved RMA but I don’t ship back the product?
RMA’s are valid for 60 days. If the items are not returned in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.
What happens if the product I am returning is damaged or unsellable upon receipt?
It is our customers’ responsibility to return the product in the same new/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.
Can I return a product that has been installed or burned?
No. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and we are not responsible for any items once they have been installed and/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.