Bromic Heating Platinum 300 Series Smart Natural Gas Patio Heater

Warranty:

This warranty is applicable to the original owner only. In accordance with the warranty terms and conditions specified below.

Bromic Heating or its agent (the warrantor) will furnish the original owner for both commercial and residential applications;

1. a replacement Bromic Heating heater or
2. a replacement part for any component part which fails.

Service and Labor Responsibility

Under this limited warranty, the warrantor will provide only a replacement heater or part thereof. The owner is responsible for all other costs.

Such costs may include, but are not limited to:

1. Labor charges for service, removal, or reinstallation of the heater or part thereof.
2. Shipping and delivery charges for forwarding the new heater or replacement part from the nearest distributor and returning the claimed defective heater or part to such distributor.
3. All cost necessary or incidental for handling and administrative charges and for any materials and/or permits required for installation of the replacement heater or part.

Claim Procedure

Any claim under this warranty should be initiated with the dealer/retailer  who sold the heater, or with any other dealer handling the warrantor’s products.

Shipping & Returns:

CANCELLATION POLICY (Before Item Ships):

We value customer satisfaction for every purchase and strive to provide the best service possible. To ensure our customers receive a quality purchase, we guarantee that orders canceled prior to shipment from the manufacturer's warehouse will be fully refunded (exceptions apply for custom orders, see below).  We implore all customers to contact us promptly in order that any cancellations occur before the goods leave the warehouse. This will guarantee our customers receive full refunds every time.

Reach us during business hours at 650-719-8896, the Live Chat Feature in the top of the site or email: sales@outdoorpatioplace.com

Cancellations on Custom Orders:

Custom or made-to-order products cannot be cancelled or refunded, as these products have already gone into production with the specifications from your order. Our custom order brands include: The Outdoor Plus.

The reason for this is because, once you order, the manufacturer goes intoproduction on your order and builds it from scratch. If you areunsurewhether your order is custom or made-to-order, please contact us atsales@outdoorpatioplace.com. All sales are final for custom ormade-to-order products.

Return & Refund Policy:

Outdoor Patio Place Return Policy:

At Outdoor Patio Place, we are committed to your satisfaction and ensuringthat you get the best return policy on your purchase. If you needto process areturn, we are here to help. Our return policy is simple and straightforward:within 30 days of receiving your item, you can contactus about returning itfor a full refund, minus the necessary return shipping costs plus a 20%restocking fee.

Inspection on Arrival of Your Return: All items must be in like-newcondition, with tags and original packaging, and you will need proofofpurchase too. Please note that any damage to the package during the returnprocess is your responsibility as the customer. Should it arrivein less than"like new" condition or with missing original items, the cost of the restockingfee may be reassessed up to 100%, to cover damageor missing parts.

To start a return, you can contact us at sales@outdoorpatioplace.com

Brand Specific Return Policy:

Making a return can be an important factor for customers when consideringmaking a purchase. At our store, we understand that, and striveto provideflexible return policies. Unfortunately, not all of our products are eligible for areturn once they have been shipped. This is becauseour products areordered directly or indirectly from the manufacturer – if the manufacturerdoes not allow returns, then it is outside of what wecan offer. To knowbeforehand what you can do in the event of needing to return a product,simply head to the "Return Policy" list found onthe product page associatedwith the item – this will let you know precisely how returns are handled foreach brand.

Please reach out to us if you have any questions about the return policy forany of the products interested in. We stand by the brands andquality of ourproducts and would love to help you find something that fits your needs.

How To Know The Return Policy For Your Product:

When shopping at Outdoor Patio Place, it is important to read the specific return policy as outlined on the product page before completing the purchase. Each brand has its own return policies and customers should be aware of such policies before committing to a purchase. It's best to error on the side of caution and make sure you understand what your obligations are when it comes to returning items before accepting the sale. Doing so will ensure that you have maximum satisfaction when purchasing from us and provide peace of mind in the event that you need to take advantage of our return policy.  Please don't hesitate to reach out to us if you are unsure.  Email us at sales@outdoorpatioplace.com

RETURN PROCESS

To initiate a return, please email us at sales@outdoorpatioplace.com

Please include the following in your email so that we can expedite the process:

- Original Order #

- Items Requested to Return

- Reason for Return

- Photo or Video of product and any damages

Once the return is received and approved, your refund will be processed back on the original payment method.  Processing can take up to 7-10 days.

If you need to return a product ordered from Outdoor Patio Place, please ensure that it is packed carefully in the original box and related material, with all accessories included. The product must also be complete and undamaged in order to qualify for a full refund; if not, it may be subject to a restocking fee of up to 100% depending on Outdoor Patio Place and the manufacturer's discretion. To make sure that your product return is accepted, follow these instructions precisely!

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@outdoorpatioplace.com

We will respond within 1 business day. 

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Outdoor Patio Place reserves the right to refuse any return that does not meet the requirements outlined above as well as the requirements outlined within the specific brand return policy found on the product page.

All customers who purchase with us agree that they have read, understand and agree to the terms and conditions above.

Exceptions / non-returnable items

Knowing which items cannot be returned can save you a lot of time and money. Additionally, custom products like special orders or personalized items often have specific policies surrounding their return status due to their one-of-a-kind nature. Beyond that, hazardous materials, flammable liquids or gases can never be returned for safety precautions. If you ever find yourself in need of more detailed information about any item's return policy, feel free to get in touch with us regarding the products return policy if you have any questions regarding it.  Email sales@outdoorpatioplace.com and we will get back to you within 1 business day.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Defective Products

We stand by the products quality represented in our store.  All of our products have a guaranteed quality policy, meaning that you will get the product that you paid for 100% fully functional and in tact.  Please contact us as soon as possible, but within 14 days if your ordered product(s) are defective in any way upon arrival.  We will solve the issue immediately.

REFUNDS

At Outdoor Patio Place, we make the return process hassle free. After you've sent your return to us, we'll inspect it and contact you with the results. If we approve your return for a refund, the original payment method will be credited within 7-10 business days. However, due to varying processing times between different banks and cards, it may take some extra time for that credit to show up. If more than 14 business days have passed since we've approved your return and your refund hasn't appeared yet, please don't hesitate to reach out at sales@outdoorpatioplace.com – we're here to help!

SHIPPING

When you place an order with our team, we make sure to get your items out as fast as possible. Check out the Shipping link for details on all things shipping.  We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing the order, we will provide estimated shipping times that are given to us by suppliers and freight companies. However, due to circumstances such as supply chain problems, delays in manufacturers' factories or warehouses, these shipping times may vary without prior notice. Fortunately, we have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery.  If you somehow do not receive tracking information on your order, contact sales@outdoorpatioplace.com and we will make sure to get it to you.  

We will make sure to update you with the latest information we receive on these shipping timelines.   Thank you for your patience and don't hesitate to contact us if you are seeing your order delayed.

MISSING ITEMS or PARTS:

If for some reason you are missing items or parts within your order, please contact us immediately at sales@outdoorpatioplace.com and we will get back to you within 1 business day.  Please include the following in your email if you are missing anything in your order:

- Original Order #

- Photo or Video of product delivered

- Include in writing the missing item(s) or part(s) in your order

We will expedite this and contact the manufacturer to make sure you receive any missing item(s) or parts.