We value customer satisfaction for every purchase and strive to provide the best service possible. To ensure our customers receive a quality purchase, we guarantee that orders canceled prior to shipment from the manufacturer's warehouse will be fully refunded (exceptions apply for custom orders, see below). We implore all customers to contact us promptly in order that any cancellations occur before the goods leave the warehouse. This will guarantee our customers receive full refunds every time.
Reach us during business hours at 650-719-8896, the Live Chat Feature in the bottom right corner of the site or email: sales@outdoorpatioplace.com
Cancellations on Custom Orders:
Custom or made-to-order products cannot be cancelled or refunded, as these products have already gone into production with the specifications from your order.Our custom order brands include:
- The Outdoor Plus
The reason for this is because, once you order, the manufacturer goes into production on your order and builds it from scratch. If you are unsure whether your order is custom or made-to-order, please contact us at sales@outdoorpatioplace.com. All sales are final for custom or made-to-order products.
Outdoor Patio Place Return Policy:
At Outdoor Patio Place, we are committed to your satisfaction and ensuring that you get the best return policy on your purchase. If you need to process a return, we are here to help. Our return policy is simple and straightforward: within 30 days of receiving your item, you can contact us about returning it for a full refund, minus the necessary return shipping costs plus a 20% restocking fee.
Inspection on Arrival of Your Return: All items must be in "like-new" condition, with tags and original packaging, and you will need proof of purchase too. Please note that any damage to the package during the return process is your responsibility as the customer. Should it arrive in less than "like new" condition or with missing original items, the cost of the restocking fee may be reassessed up to 100%, to cover damage or missing parts.
To start a return or if you have questions, you can contact us at sales@outdoorpatioplace.com
Brand Specific Return Policy:
Making a return can be an important factor for customers when considering making a purchase. At our store, we understand that, and strive to provide flexible return policies. Unfortunately, not all of our products are eligible for a return once they have been shipped. This is because our products are ordered directly or indirectly from the manufacturer – if the manufacturer does not allow returns, then it is outside of what we can offer. To know beforehand what you can do in the event of needing to return a product, simply head to the "Return Policy" list found on the product page associated with the item – this will let you know precisely how returns are handled foreach brand.
Please reach out to us if you have any questions about the return policy for any of the products interested in. We stand by the brands and quality of our products and would love to help you find something that fits your needs.
How To Know The Return Policy For Your Product:
When shopping at Outdoor Patio Place, it is important to read the specific return policy as outlined on the products 'Return Policy' section before completing the purchase. Each brand has its own return policies and customers should be aware of such policies before committing to a purchase. It's best to error on the side of caution and make sure you understand what your obligations are when it comes to returning items before accepting the sale. Doing so will ensure that you have maximum satisfaction when purchasing from us and provide peace of mind in the event that you need to take advantage of our return policy. Please don't hesitate to reach out to us if you are unsure. Email us here at: sales@outdoorpatioplace.com
To initiate a return, please email us at sales@outdoorpatioplace.com
Please include the following in your email so that we can expedite the process:
- Original Order #
- Items Requested to Return
- Reason for Return
- Photo or Video of product and any damages
Once the return is received and approved, your refund will be processed back on the original payment method. Processing can take up to 7-10 days.
If you need to return a product ordered from Outdoor Patio Place, please ensure that it is packed carefully in the original box and related material, with all accessories included. The product must also be complete and undamaged in order to qualify for a full refund; if not, it may be subject to a restocking fee of up to 100% depending on Outdoor Patio Place and the manufacturer's discretion. To make sure that your product return is accepted, follow these instructions precisely.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@outdoorpatioplace.com
We will respond within 1 business day.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Outdoor Patio Place reserves the right to refuse any return that does not meet the requirements outlined above as well as the requirements outlined within the specific brand return policy found on the product page.
All customers who purchase with us agree that they have read, understand and agree to the terms and conditions above.
Upon receiving your shipment from the shipping carrier, if you notice a box or package is missing, then do not sign the receipt from the carrier. Refuse delivery and allow the shipping carrier to search for the missing box or package at the terminal it was sent from. If you sign that you received delivery, you are taking responsibility that all boxes with items and parts for your order were received.
If for some reason you are missing item(s) or part(s) within your order, please contact us immediately at sales@outdoorpatioplace.com
- Original Order #
- Photo or Video of product delivered
- Include in writing the missing item(s) or part(s) in your order
We will expedite this and contact the manufacturer to make sure you receive any missing item(s) or parts.
Knowing which items cannot be returned can save you a lot of time and money. Additionally, custom products like special orders or personalized items often have specific policies surrounding their return status due to their one-of-a-kind nature. Beyond that, hazardous materials, flammable liquids or gases can never be returned for safety precautions. If you ever find yourself in need of more detailed information about any item's return policy, feel free to get in touch with us regarding the products return policy if you have any questions. Email sales@outdoorpatioplace.com and we will get back to you within 1 business day.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Defective Products
We stand by the products quality represented in our store. All of our products have a guaranteed quality policy, meaning that you will get the product that you paid for 100% fully functional and in tact. Please contact us as soon as possible, but within 14 days if your ordered product(s) are defective in any way upon arrival. Our team will solve the issue immediately.
At Outdoor Patio Place, we make the return process hassle free. After you've sent your return to us, we'll inspect it and contact you with the results. If we approve your return for a refund, the original payment method will be credited within 7-10 business days. However, due to varying processing times between different banks and cards, it may take some extra time for that credit to show up. If more than 14 business days have passed since we've approved your return and your refund hasn't appeared yet, please don't hesitate to reach out at sales@outdoorpatioplace.com – we're here to help!
When you place an order with our team, we make sure to get your items out as fast as possible. Check out the 'Shipping' link for details on all things shipping. We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing the order, we will provide estimated shipping times that are given to us by suppliers and freight companies. However, due to circumstances such as supply chain problems, delays in manufacturers' factories or warehouses, these shipping times may vary without prior notice. Fortunately, we have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery. If you somehow do not receive tracking information on your order, contact sales@outdoorpatioplace.com and we will make sure to get it to you.
We will make sure to update you with the latest information we receive on these shipping timelines. Thank you for your patience and don't hesitate to contact us if you are seeing your order delayed.
If for some reason you are missing items or parts within your order, please contact us immediately at sales@outdoorpatioplace.com and we will get back to you within 1 business day. Please include the following in your email if you are missing anything in your order:
- Original Order #
- Photo or Video of product delivered
- Include in writing the missing item(s) or part(s) in your order
We will expedite this and contact the manufacturer to make sure you receive any missing item(s) or parts.
Warranties vary depending on the manufacturer and product. If an item was defective upon receiving the product, and not reported within 14 days, this is not a warranty claim. Please check the warranty for the brand/product on the products page under WARRANTY.
At our company, customer service is our top priority. We understand that customer satisfaction is best achieved through fair policies, which is why we have committed ourselves to creating policies that are as equitable as possible. Our team is here to help, and we are ready and available to assist you. However, if a chargeback is filed fraudulently, legal action may be taken, as this constitutes theft. Please contact us with any matters before filing a chargeback; it is always in your best interests to get in touch with us so that we can properly address any issues first-hand. Shopping with us means trusting in our commitment to excellent customer care!
Please contact us for any questions or concerns: sales@outdoorpatioplace.com
We will respond to you within 1 business day.
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