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The "L" series grills feature an electronic push-button ignition system that does not require batteries. It also includes interior halogen lights (controlled by a push button located on the right side of the unit) ideal for night grilling. Requires 120 Volt AC power.
| Model | 24NGL | 24NPL |
|---|---|---|
| Cooking Area | 414 sq. inches | 414 sq. inches |
| Cooking Grid | 23" x 18" | 23" x 18" |
| Grilling Surface BTUs | 32,000 | 32,000 |
| Back Burner BTUs | 10,000 | 10,000 |
| Total Cooking BTUs | 32,000 | 32,000 |
| Overall Dimensions | 50" W x 59" H x 24 1/2" D | 50" W x 59" H x 24 1/2" D |
| Base Plate Dimensions | Not Applicable | 24 1/2" W x 17" D |
American Outdoor Grill (AOG) is a brand owned by the RH Peterson Co., a family-owned business based in California. RH Peterson Co. has been in the manufacturing industry since 1949 and specializes in producing high-quality fireplaces, hearth products, and outdoor grills.
The American Outdoor Grill brand was launched in 2000 and has since become one of the top choices for outdoor grilling enthusiasts. AOG grills are designed and built in the USA with attention to detail, quality, and performance.
The company prides itself on offering a wide range of grilling products that cater to different needs, including built-in and portable models. They also offer a variety of features, such as rotisseries, warming racks, and backburners, to enhance the grilling experience.
Overall, American Outdoor Grill is a trusted and reliable brand that continues to innovate and provide high-quality outdoor grilling products to its customers.
LIFETIME WARRANTY
TEN YEAR WARRANTY
THREE YEAR WARRANTY
ONE YEAR WARRANTY
To initiate the return process, customers must file an RMA within 60 days of the purchase. The RMA form must be filled out in its entirety and accompanied by pictures of the item(s) being returned. After the RMA form is submitted, our customer service team will begin the return process.
Could you explain the process of obtaining an RMA (Return Merchandise Authorization)?
Return authorizations must first be approved. Eligible items for return must be in their original packaging and in a new, re-sellable condition.
Is there a re-stocking fee?
Yes. If eligible for a return, a 20% re-stocking fee will apply.
What if an RMA is issued by the manufacturer for a warranty?
Some manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.
If I refused damage product, will I need an RMA?
No. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.
Is an RMA the same as a credit?
No. An RMA is simply documenting and approving the return of merchandise. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.
Can I return obsolete or special-order items?
No. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.
What happens if I get an approved RMA but I don’t ship back the product?
RMA’s are valid for 60 days. If the items are not returned in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.
What happens if the product I am returning is damaged or unsellable upon receipt?
It is our customers’ responsibility to return the product in the same new/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.
Can I return a product that has been installed or burned?
No. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and we are not responsible for any items once they have been installed and/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.