Fontana believes that it offers the best wood-fired oven on the market. The company provides a best-in-class warranty on all its ovens, which includes a two-year warranty against manufacturer defects and a four-year warranty on the cooking chamber's dome. Fontana stands firmly behind the quality and durability of their products, extending their commitment even after the sale. If customers encounter any issues covered by the warranty within the specified period, they are encouraged to reach out to Fontana via the contact page or by phone, and the company will actively work to resolve any problems arising from manufacturing defects.
Regrettably, Fontana does not offer a warranty for the oven stones due to their fragile nature. However, if an oven arrives with a damaged stone, customers should contact Fontana promptly.
The warranty does not cover the following items:
- Damage resulting from shipment or transportation issues not documented in the bill of lading upon receipt of the oven.
- Damage resulting from negligent unpacking of the oven.
- Damage resulting from improper assembly or installation of the oven.
- Damage resulting from exceeding the oven's maximum temperature rating.
- Damage resulting from using combustible materials other than wood to light fires in the oven.
- Damage or corrosion resulting from exposure to the elements and/or chemicals.
- Damage resulting in a broken or stuck chamber thermometer.
