Returns
At Outdoor Patio Place, we are committed to your satisfaction and making sure that you get the best return policy on your purchase. Our return policy is simple and straightforward; within 30 days of receiving your item, you can contact us about returning it for a full refund minus the necessary return shipping costs plus a 20% restocking fee.
All items must be in like-new condition with tags and original packaging - and you will need proof of purchase too. Please note that any damage to the package during the return process is your responsibility as the customer. We always strive to take care of our customers!
To start a return, you can contact us at sales@outdoorpatioplace.com
After 30 days of receiving the item a return can no longer be processed.
Please Note: Our Return Policy reflects that of the manufacturer. We do not determine these return policies as they are required by the brand itself and we are charged these fees as well.
Outdoor Patio Place reserves the right to refuse any return that does not meet the requirements stated above as well as the requirements outlined on the general return policy page.
All customers who purchase with us agree that they have read, understand and agree to the terms and conditions above.
Cancellation Policy(Before The Item Ships):
We value customer satisfaction for every purchase and strive to provide the best service possible. To ensure our customers receive a quality purchase, we guarantee that orders canceled prior to shipment from the manufacturer's warehouse will be fully refunded. On rare occasions when orders are cancelled after the initial sale, our return policy guarantees goods can still be returned within a specified period of time. We implore all customers to contact us promptly in order that any cancellations occur before the goods leave the warehouse. This will guarantee our customers receive full refunds every time.
Reach us during business hours at 650-719-8896, Live Chat Feature in the bottom right corner of the site or email: sales@outdoorpatioplace.com
Defective Products
We stand by the products quality represented in our store. All of our products have a guaranteed quality policy, meaning that you will get the product that you paid for 100% fully functional and in tact.
Please contact us as soon as possible, but within 14 days if your ordered product(s) are defective in any way upon arrival. We will solve the issue immediately.
For any other question contact us at sales@outdoorpatioplace.com
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