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Prepare to delve into the realm of the inaugural rechargeable, battery-driven countertop pellet grill – the Prime300. Regardless of your culinary prowess, whether a seasoned aficionado or an eager beginner, HALO's tabletop pellet grill promises an unparalleled grilling venture and a visually captivating demeanor, sure to dazzle guests at your forthcoming social gathering. The lightweight construct of the Prime300 renders it a portable countertop pellet grill, tailor-made for outdoor enthusiasts and individuals embracing an active lifestyle. Effortlessly grill and present delectable dishes for breakfast, lunch, or dinner, catering to your cherished company with seamless grace.
This warranty only applies to products purchased from an authorized retailer after using REGISTER MY HALO via QR Codes or on halo-pg.com to register a new product. Registration must be completed within 30 days of purchase from the Manufacturer to qualify for this warranty. Under this warranty, Manufacturer expressly warrants the following:
Manufacturer warrants to the original consumer-purchaser only that this product shall be free from defects in workmanship and materials after correct assembly and under normal and reasonable home use for the periods indicated below beginning on the date of purchase.
| SCOPE OF COVERAGE | PERIOD OF COVERAGE | TYPE OF FAILURE COVERAGE |
| HALO carries warranty against defects and workmanship on all parts, components not covered below | 5 Years | PERFORATION, MANUFACTURING, AND MATERIAL DEFECTS ONLY |
| Electrical Components | 1Year | |
| Paint | 1Year |
If you are unsatisfied with the components within your purchase and they are not considered a “special order”, you may return the item(s) in original re-salable condition, in the original unopened packaging for a refund within 30 days of the original purchase date.
All eligible returns will be subject to a Restocking Fee equal to twenty-five percent (25%) of the pre-tax purchase price. In order to be eligible for acceptance as a returned item, the returned item must be accompanied by a legible and legitimate copy of the original invoice and packing slip. All original and return shipping fees are non-refundable. All Value Pack orders are sold as complete units and partial returns can not be accepted. Opened or damaged product returns will not be accepted.
If you receive an order that is damaged, defective, or incomplete, please don't hesitate to get in touch with us using the following contact information:
Items must be returned within 30 days of delivery to be eligible for a refund. Please note that returns received without a return authorization number will not be refunded. Any eligible refund will be issued back to the original transaction method/card/account within 10 business days of the return product receipt.
Halo Products Group didn't start the fire, but they're turning up the heat. Founded on the belief in doing things differently and better, they're all about bringing people together through outdoor cooking.
Their mission is to inspire generations with innovative solutions, making outdoor cooking enjoyable for everyone. With a range including pizza ovens, pellet grills, and griddles, they design products that simplify and enhance the outdoor cooking experience.
Starting in 2020, their journey began when two outdoor cooking experts joined forces to create top-quality products for enjoying the great outdoors and cooking delicious meals. Their team of friendly experts provides exceptional customer support, and they're committed to continually improving. Industry-leading warranties underline their confidence in product quality.
Halo Products Group: redefining outdoor cooking through authenticity, innovation, and a passion shared with their customers.
