The company's X-Large Charcoal Primo boasts the most extensive cooking area available, making it an ideal choice for cooking large amounts of food. Its patented oval shape ensures exceptional cooking efficiency and ease of use, allowing users to grill, bake, roast, or smoke any type of food to perfection.
Customers can choose from a range of installation options to find the best fit for their specific needs. These options include a primo cart, cradle, table, or an All-In-One package, which is available as an additional purchase. The All-In-One package includes several convenient features such as the grill head, ergonomic handle, cradle stand, side tables, ash tool, and grate lifter, making it an excellent choice to complete the grill purchase.
400 sq in. | 2,580cm2
Optional Rack System:
280 sq. in. | 1,806cm2
151 - 850 F+ | 66C-
8 Whole Chickens
2 Whole Turkey
|10 Racks of Ribs|
|12 Steaks||12 Ears of Corn|
Primo Grills is an American company that specializes in manufacturing high-quality ceramic grills and accessories. The company was founded in 1996 by George Samaras and since then, it has been committed to delivering the best-in-class grilling products to its customers.
Primo Grills has a unique story that sets them apart from other grill manufacturers. The company's founders, George Samaras and his family, have been in the ceramic grill business since the 1980s. However, they noticed a gap in the market for high-quality ceramic grills that were made in the USA. This led them to start Primo Grills, a company that is dedicated to providing American-made ceramic grills that are both efficient and durable.
The company's commitment to quality is evident in every product that they produce. Their ceramic grills are designed to deliver the ultimate grilling experience, whether it's grilling, smoking, baking, or roasting. Primo Grills uses only the best materials and craftsmanship to ensure that their grills are built to last.
Overall, Primo Grills is a company that is committed to delivering high-quality, American-made ceramic grills and accessories. With their dedication to quality and customer service, it's no wonder why they have become a leading name in the grill industry.
|Limited Lifetime Parts||Limited 5-Year Parts
|Limited 1-Year Parts
|Limited 30 Day Parts|
These warranties are extended to the original purchaser of the grill, these are general guidelines. Please refer to the unit’s manual for complete warranty details.
Metal surfaces can be compromised by the elements, excessive moisture, salt, scratches and chemicals. This warranty does not cover rust, fading, surface blemishes and oxidation unless it causes the failure of the component and inhibits the use of the grill. Primo shall replace parts found defective as provided above with equivalent parts and shall ship such parts at the Purchaser‘s expense to the Purchaser‘s designated shipping address. The existing component must be properly disposed of upon receipt of the replacement warranty part. Failure to do so, or to provide or sell the existing component to a third party will void the warrantee's coverage for future warranty claims.
We do not accept international warranty. Please contact your local dealer to submit a warranty claim.
WHAT IS NOT COVERED
DUTIES OF THE OWNER
To initiate the return process, customers must file an RMA within 60 days of the purchase. The RMA form must be filled out in its entirety and accompanied by pictures of the item(s) being returned. After the RMA form is submitted, our customer service team will begin the return process.
Could you explain the process of obtaining an RMA (Return Merchandise Authorization)?
Return authorizations must first be approved. Eligible items for return must be in their original packaging and in a new, re-sellable condition.
Is there a re-stocking fee?
Yes. If eligible for a return, a 20% re-stocking fee will apply.
What if an RMA is issued by the manufacturer for a warranty?
Some manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.
If I refused damage product, will I need an RMA?
No. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.
Is an RMA the same as a credit?
No. An RMA is simply documenting and approving the return of merchandise. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.
Can I return obsolete or special-order items?
No. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.
What happens if I get an approved RMA but I don’t ship back the product?
RMA’s are valid for 60 days. If the items are not returned in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.
What happens if the product I am returning is damaged or unsellable upon receipt?
It is our customers’ responsibility to return the product in the same new/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.
Can I return a product that has been installed or burned?
No. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and we are not responsible for any items once they have been installed and/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.